Coronavirus (COVID-19) information

Since January 2021, all owners have had to align to Osprey Holiday Cottage’s enhanced cleaning protocols.  This offers not only peace of mind to guests, but shows to guests and to us that owners take their responsibilities seriously.  Owners will have received additional information on how our cleaning teams carry out their work and how owners who don’t use our teams must clean their properties.

In addition to this, we remind all owners that they should, where they believe a guest has been unwell, practise social distancing with guests; wait before entering properties after a check-out and wear protective gloves when cleaning.

In simple terms, cleaning is when you remove germs and dirt from surfaces.  Sanitising is when you use chemicals to reduce the number of germs and bacteria.  All our properties are both cleaned and sanitised.

When you arrive at your chosen holiday property, you will be able to find completed check lists showing that the cleaning has been carried out.  If you can’t find this, contact us straight away.

Our guidelines change frequently based on the information provided by the Government, Public Health England and other organisations.  As soon as changes are made they are communciated to owners and our cleaners so that they are up-to-date.

Beyond cleaning, we’re sticking with guidance from the Government and from public health organisations, including:

• All hosts and guests must wear a mask when interacting, or using common areas within a property, and;
• Maintaining a 2m distance from anyone who’s not part of your booking at all times.
• Washing your hands regularly for at least 20 seconds using soap & water.
• Not hosting or travelling if you’ve been exposed to anyone, or are exhibiting any symptoms of Coronavirus.

We also remind guests and owners that they must follow laws and guidance in place.

Our own team follow a series of actions and control measures detailed in our risk assessment for Coronavirus.

If you develop any symptoms whether COVID-19 or otherwise whilst on holiday, please notify us by calling 01305 818118.

You should notify us as soon as possible that you have tested positive by calling 01305 818118.

This will help ensure that we can support you, particularly if you are too unwell to return home.  Remember, holiday accommodation providers are not obliged to provide self-isolating facilities so you will be liable for any additional costs incurred.

• If you are ill and need medical advice, call 111 or your own GP
• In the event of a medical emergency, call 999

As the safety of our guests, staff and the local community is of paramount importance to us, your check-in and out times may have changed.  This is to allow for the enhanced cleaning that is now in place.  If this is the case, we will notify you prior to your stay.

In line with the UK Government’s original advice on Coronavirus, we have introduced and kept a socially distanced or completely contact-free key handover.

For socially distanced handovers, we ensure the keys are cleaned and sanitised.

If you have any further questions or need advice, please get in touch with us.